but this is the second time in the week i give them a call and they leave me hanging for 15 minutes without even saying "someone is here, give us a bit more time". I was about to say "their support is great!". ok, i'll increase a SINGLE stall" nooo.the thing is either ALL in or all out in thermostat mode.īut since i don't care about that, i am fine leaving it at low. That said, if i was to sue the thermostat, i dislike the fact that is not "smart enough" to say "ok, you are at 72 at low stall, and you want 74. i just leave it in low setting and adjust it up a level if is really cold outside. I don't use it with thermostat nor automatic mode. i'll add OAK today just to see if there is a big difference from using the air from the room.etc. Same as Nvnv, I'm doing adjustments to it like a rod to be able to adjust flow on the fly. although this is going to be the second year to use it (meaning i have short experience with it). But the cleaning and maintenance can be done by you with a vacuum cleaner, not a certified technician at $120 and hour. It's a pellet stove that requires loading of pellets daily and occasional cleaning and maintenance. In other words, it's not a gas or electric furnace that you just set a dial and never look again. Your satisfaction will basically depend on your willingness to interact with the stove, and your willingness to tolerate heat variation in the house. Pellet types that cause lots of ash will require more frequent burn pot cleaning, which only takes a few seconds. So refill will leave a few pounds in each bag. If you dont mind being involved with the running of the stove, and your area is not too large, you may very well like the Serenity and all it has to offer. So if you are looking for a hands off stove that is set it and forget it, the Serenity is not for you. It just takes a bit of user input to make adjustments accordingly. Pellet usage will vary with pellet type and condition, but the Serenity is forgiving of many pellet conditions. The power draw is very low for the heat it puts out. The fit and finish is still good, but not as refined as higher end stoves. So it is perhaps a bit louder than some higher end, pricier stoves. To keep costs down to meet that low of price point, of course some corners had to be cut. But for smaller areas, or well insulated larger areas, it is an excellent heater on a budget. I have no experience with other makes or models. Two in my house, and now one in my hobby shack.
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